Privacy Policy

At InstaPlug, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, process, store, and protect information when you visit our website, purchase our products, request EV charger installation, or use our maintenance and after-sales services in Egypt. 1. Information We Collect We may collect personal information that you voluntarily provide, including your full name, phone number, email address, delivery address, installation location, and any information you submit through order forms, service requests, maintenance inquiries, or customer support communications. We may also collect order details, product preferences, invoices, warranty records, and information necessary to assess installation requirements and deliver our services. When you browse our website, certain technical information, such as your IP address, browser type, device information, and website usage data, may also be collected through cookies or similar technologies, where applicable. 2. How We Use Your Information We use your information to process and fulfill orders, arrange deliveries, coordinate EV charger installations, respond to inquiries, provide maintenance and technical support, manage warranties, process returns where applicable, improve our products and services, and communicate important updates relating to your purchases or service requests. We may also use information to protect our website, prevent fraudulent activity, comply with applicable legal obligations, and improve the overall customer experience. 3. Sharing of Information InstaPlug does not sell customers’ personal information. We may share relevant information with authorized service providers and business partners when necessary to fulfill orders, deliver products, coordinate installations, process payments, provide technical support, or operate our website. Information may also be disclosed where required by applicable law or a valid request from a competent authority. We seek to limit such sharing to information reasonably necessary for the relevant purpose. 4. Data Security and Retention We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain relevant transaction and warranty records, resolve disputes, and meet applicable legal requirements. 5. Cookies and Website Technologies Our website may use cookies and similar technologies to support essential website functionality, remember user preferences, understand website performance, and improve the browsing experience. Where required, non-essential cookies or tracking technologies will be used subject to the applicable consent requirements. You may manage cookies through your browser settings and any consent controls provided on our website. 6. Marketing Communications We may send promotional offers, product updates, and information about EV charging solutions where permitted by applicable law and, when required, with your consent. You may opt out of marketing communications at any time using the available unsubscribe method or by contacting us. Opting out of marketing will not prevent us from sending essential communications relating to an existing order, installation, warranty, or service request. 7. Your Privacy Rights Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where legally available, or withdrawal of consent where processing relies on consent. You may also object to certain processing activities or submit privacy-related inquiries. We may need to verify your identity before processing a request and may retain certain records where legally required. 8. Third-Party Services and External Links Our website may contain links to third-party websites or use external services for payment processing, analytics, communications, delivery, or other business functions. Those providers may process information under their own privacy policies and applicable contractual obligations. InstaPlug is not responsible for the independent privacy practices of third-party websites that it does not operate. 9. Children's Privacy Our website and services are intended for individuals who can legally enter into the relevant transactions. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. 10. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, operational practices, or applicable legal requirements. The revised version will be published on this page with an updated revision date. 11. Contact Us For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact InstaPlug through the contact details published on our official website. This Privacy Policy is intended to be applied in accordance with applicable Egyptian personal data protection laws and other relevant legal requirements.